Remote Support
Remote support is a technology that allows a support representative to temporarily control a remote computer over a network or the Internet to resolve issues without directly touching the unit. Remote support is an invaluable tool for any help desk. Especially for business companies spread out over a long distance, it can make the already difficult task of providing tech support much simpler.
By utilizing remote support technology, SysNet Solution support team will be able to remotely take control over the computer via remote access and pc remote control and fix the problem on demand. This is the perfect way to keep staffing costs low and save employee’s time.
Remote Application Support
Our Remote Application Services deliver support in real-time and via remote connection. It's as easy as 1-2-3: Call SysNet Solution Service Center. Choose secure remote desktop sharing to interact with one of your certified technicians in real-time, and benefit from fast, expert solutions to your individual challenges via remote interactive application support and training.
- Real-Time Virtual Application & Operating System Support.
- Fewer Workflow Interruptions Thanks To Immediate Solutions.
- Higher Level Of Efficiency And Productivity.
- Increased Customer Throughput.
- Remote, Seamless And Interactive Training At Your Workplace.
- Knowledge Personnel With Convenient Access On Your Schedule.
- Easy And Cost-Efficient Application Training Of New Personnel.
- Microsoft Office Support.
- Any 3rd Party Application Support.
Remote Server Support
Server uptime is crucial to any company and to ensure the best uptime, 24x7 monitoring for reactive support combined with proactive server management is a must. Our remote server administration plans for Linux server administration and Windows server administration cover various aspects like server security hardening, optimization and proactive tasks like monthly audits to ensure your servers have the best uptime.
- Alert Monitoring Management.
- Security & Microsoft Update Management.
- User Monitoring Management.
- IIS Management.
- Print Server Management.
- Exchange 2007 & 2010 Management.
- Vulnerability Management.
- DNS & DHCP Management.
- Remote Management.
- Disaster Management.
- Resolution Management.
- Software Distribution Management.
- Backup & Archiving Management.
- Security Management.
- AD Management.
Remote Desktop Support
Remote desktop support uses technology to allow IT support specialists to view a user’s desktop screen over a network or the Internet to solve and troubleshoot problems and to provide instructions to the user. Alternatively, remote keyboard and mouse control can also be used to allow the IT specialist to actually take control of the user’s computer, of course with the consent of the user. The entire company benefits from it because of the increased productivity they get from each worker. Workers benefit from being supported remotely from the desktop because they can be more productive with less down time. This is also a great way to get support to remote employees that don’t even work at the office.
- Less Down Time.
- Troubleshooting Printer & Scanner Problems.
- Upgrading Your PC Software.
- Maintenance Of Backups.
- Troubleshooting Peripherals.
- Installation Of Software.
- Ensuring Driver Compatibility.
- On Demand Support.
- Effective Anti-Virus Installation & Maintenance.
- Troubleshooting Network Problems.
